Frequently asked questions

Inside Hilton Istanbul Airport, the hotel a short walk from the terminal of Istanbul Airport (IST) in Arnavutköy. Enter the hotel, and reception will point you to The Spa.

Yes, if you can leave the airside area. The hotel is on the landside, so international transit passengers pass through passport control (and need a visa where applicable) to reach us. Domestic passengers and anyone arriving in Istanbul simply walk over.

A few minutes on foot from the arrivals level. Allow extra time for passport control if you are in international transit, and plan to be back at the terminal in line with your airline's check-in and security guidance.

We are open every day from 07:00 to 22:00, and hotel guests can use the fitness centre around the clock with their room key. The last booking depends on the length of your treatment — it must finish before we close.

We strongly recommend it, especially around flight banks. Send your preferred time on WhatsApp or use the booking form; we confirm within minutes during opening hours.

Message us as soon as you know. Changes are free up to 4 hours before your appointment, and with flights we are as flexible as the day allows.

The Focused Care rituals: a 20-minute scrub and peeling or a 25-minute foam massage, both on the heated marble of the hammam. Ask us for the current price on WhatsApp — we reply within minutes.

You change into a pestemal (a cotton wrap), warm up on the heated marble, and your attendant washes you with warm water, exfoliates you with a kese mitt and covers you in a cloud of soap foam. It ends with a rinse and a rest. Nothing is required of you but to lie there.

Tell us your preference when booking and we will do our best to arrange it, subject to the day's team.

Yes — one of our three treatment rooms is designed for couples, with two massage beds side by side. Choose “2 people” in the booking form.

The scrub and foam ritual (45 minutes) is performed by one attendant. The Sultan Hammam (50 minutes) is a four-hands ritual performed by two therapists working in synchrony.

Yes. Hot stone, Balinese and aromatherapy massages are popular after long-haul flights, and the Jet Lag Recovery package combines an aromatherapy massage with a scalp massage and an eye mask.

Massages run from 50 minutes (Swedish) to 90 minutes (Balinese), and most of our 50-minute massages are priced the same. Tell us which one you are considering on WhatsApp and we will send the current price straight away.

Yes. All prices are quoted per person — we confirm the full details on WhatsApp when we send you the current price.

Apron card holders receive a special rate on the six-month sports membership. Ask us on WhatsApp for the current details.

Yes, the Member Series for local members: 10- and 20-session packs of Balinese massage, aromatherapy massage or the scrub and foam ritual, at member rates that cost less than paying per session.

Nothing essential. Towels, bathrobe, slippers and disposables are provided. Bring swimwear if you would like to use the pool, and a swimming cap is required in the water.

Yes, the indoor pool is heated and open year-round, with loungers along the glass wall.

Hotel guests can use the sauna and steam room every day from 07:00 to 22:00 and the pool during scheduled hours; members have access under their plan. If you are visiting for a treatment, ask us about thermal-area access when you book.

For hotel guests, yes — the fitness centre is open around the clock with the room key. Members and visitors train every day from 07:00 to 22:00, the same hours as the sauna and steam room.

Guests under 18 are welcome only when accompanied by a parent.

Please tell us before your session. Some treatments, including the sauna, steam room and deep-pressure massage, are not suitable during pregnancy or after recent surgery; we will suggest gentle alternatives.

On WhatsApp (+90 535 814 07 44), through the booking form on this site, by phone or by e-mail at info@navitashiltonistairport.com.

Changes and cancellations are free up to 4 hours before your appointment.

Please arrive 10 minutes before your appointment so you can change and settle in without cutting into your treatment time.

Our team speaks Turkish and English; this site is available in English, Turkish, Arabic, Russian, Spanish, French and German so you can prepare your visit in your own language.